Shipping policy
Shipping Information and Processing Times
Last Update: 12/31/2024
Understanding Your Order Journey
When you place an order with Badlands Merchant. we want you to understand exactly how your package will make its way to you. As a small business, we take pride in providing faster processing times than many larger retailers while maintaining our commitment to quality packaging
Order Processing and Handling
Our dedication to efficient service means we typically process orders within 24 hours during business days. Orders received before 2:00 PM Eastern Time may be processed the same day, while those placed after 2:00 PM or during weekends will be processed the next business day. We carefully select and package your items, often using recycled shipping materials as part of our environmental commitment.
Shipping Rates and Services
We've structured our shipping method to be clear and straightforward:
Standard Shipping (3-7 Business Days):
Free Shipping*
Express Shipping (2-3 Business Days):
Delivery Timeframes
We ship throughout the continental United States with the following estimated delivery times after shipment:
- East Coast: 1-3 business days
- Midwest: 2-4 business days
- South: 2-4 business days
- West Coast: 3-5 business days
Important Shipping Policies and Liability Information
As a small business focused on providing excellent service, it's important to understand our shipping responsibilities. Once a package is scanned and in the possession of the shipping carrier (USPS, FedEx, or UPS), the carrier assumes full responsibility for the delivery. We cannot be held responsible for:
- Lost or missing packages
- Damaged items during transit
- Packages marked as delivered
- Weather-related delays
- Carrier service interruptions
- Incorrect delivery addresses provided during checkout
If you experience any issues with your delivery after the package has been scanned by the carrier, you will need to file a claim directly with the shipping carrier. While we cannot be responsible for carrier-related issues, we will provide all necessary documentation to assist with your claim.
Environmental Commitment
Our commitment to environmental sustainability is reflected in our shipping practices:
- We prioritize the use of recycled shipping boxes and packaging materials
- We optimize package sizes to reduce waste and shipping costs
Weekend and Holiday Service
Please note that Saturday, Sunday, and holidays are not considered business days for order processing or delivery purposes. Express shipping services do not include weekend delivery.
Tracking Your Order
You will receive a tracking number via email once your order ships. This allows you to monitor your package's journey through the carrier's website. While we strive to provide accurate delivery estimates, please remember that final delivery timing is determined by the carrier.
Special Circumstances and Oversized Items
Some items may require special handling or shipping arrangements. In these cases:
- Additional shipping fees may apply
- Processing times may be extended
- Special delivery arrangements may be necessary
Contact Information
For questions about our shipping policies, please contact support@badlandsmerchant. For specific delivery issues or to file a claim, please contact your shipping carrier directly.
Remember: Your satisfaction is our priority, and while we cannot control the carrier's delivery process, we will always ensure your order leaves our facility properly packed and processed in the most efficient manner possible.